WARRANTY POLICY
This page summarizes the warranty terms that apply to BARVORE® products. All of our products are covered against manufacturing and material defects for 2 years from the date of delivery.
1. GENERAL PRINCIPLE
BARVORE® aims for high quality standards in every product it makes. The warranty covers manufacturing and material defects that exist at the time of delivery. Wear that develops over time through use is not a manufacturing defect and is not covered by the warranty.
The warranty period is 2 years from the date the product is delivered to you and is the same for all product groups. For liquid chalk, this period is limited to the expiry date printed on the packaging.
2. WARRANTY PERIOD AND COVERAGE BY PRODUCT GROUP
2.1. STEEL-FRAME EQUIPMENT
(Big Bear Parallettes, Little Bear Parallettes, and Pro Grade Dip Bar)
Warranty period: 2 years from the date of delivery, valid only for manufacturing defects.
Examples of covered cases:
• Cracks at the welds and structural defects in the frame
• Paint blistering or peeling over a large area without any sign of impact
• Rust appearing from under the paint at a point with no impact or scratch
• Manufacturing defects in screws, connectors, and assembly parts
• Rubber feet coming off on their own within a short time
The following are normal wear and are not covered by the warranty:
• Scratches, dents, and small paint chips from use
• Paint wearing off the grip areas over time
• Rust starting from a point where the paint has chipped
• Wear on the rubber feet from use
2.2. ADJUSTABLE PULL-UP BAR
(95 cm and 120 cm models)
The pull-up bar's body is a steel tube running through the foam grip; the end pieces are made of plastic. Slight movement in the end pieces is part of the design, allowing the bar to seat in the door frame, and is not a defect.
Warranty period: 2 years from the date of delivery, valid only for manufacturing defects.
Examples of covered cases:
• Bending or cracking of the steel tube when used within the stated load capacity
• Plastic end pieces cracking or breaking without impact
• The adjustment mechanism not working due to a manufacturing defect
• The foam grip separating at the seam within a short time
The following are normal wear and are not covered by the warranty:
• Wear, compression, tearing, or soiling of the foam grip from use
• Scratches and rub marks on the plastic end pieces
• Marks or damage to the door frame or wall caused by installation
• Installation outside the mounting range stated on the instruction card
• Exceeding the 180 kg load capacity
2.3. WOODEN PARALLETTES
(Wooden Parallettes W10, W20, and the wooden grips of the Bear series)
W10 is made from first-grade pine. Pine is a natural, soft wood; scratches and dents may appear on the surface with use. These marks do not affect the product's structural strength.
Warranty period: 2 years from the date of delivery, valid only for manufacturing defects.
Examples of covered cases:
• The wood cracking or splitting along the grain without impact
• The grip loosening or its connection coming apart under normal use
• The rubber base coming off on its own within a short time
The following are normal wear and are not covered by the warranty:
• Scratches, dents, and impact marks on the surface
• Discoloration, sweat, and chalk stains
• Wear of the oil or varnish layer from use
• Wear on the rubber base from use
2.4. PERFORMANCE RINGS
Warranty period: 2 years from the date of delivery, valid only for manufacturing defects.
Examples of covered cases:
• A crack in the ring body without impact
• A stitching defect on the strap or stitching coming undone within a short time
• The buckle failing to hold due to a manufacturing defect
The following are normal wear and are not covered by the warranty:
• Scratches and use marks on the ring surface
• Fraying and color fading on the straps
• Deterioration from being left outdoors, in the sun, or in a damp environment
2.5. RESISTANCE BANDS
Resistance bands are made from natural latex and wear with use. A band's lifespan depends on how often it is used, how far it is stretched, the surfaces it is used on, and how it is stored.
Warranty period: 2 years from the date of delivery, valid only for manufacturing defects.
Examples of covered cases:
• Snapping or tearing during the first few uses
• A material defect at the break point, such as an air bubble, foreign matter, or a clearly thin section
• Layers separating from each other
The following are normal wear and are not covered by the warranty:
• Thinning, stretching, and color fading from use
• Surface cracking, whitening, and nicks
• Breaks that occur after these signs appear
• Stretching the band beyond 3 times its length, using it on rough or sharp surfaces, or storing it in the sun or in a hot environment
2.6. WRIST WRAPS, SLEEVES, AND APPAREL
(Premium, Core, and Maxx wrist wraps, Pro elbow sleeves and Compression arm sleeves, Clima Comfort apparel)
Warranty period: 2 years from the date of delivery, valid only for manufacturing defects.
Examples of covered cases:
• A stitching defect or stitching coming undone within a short time
• A tear or hole in the fabric caused by manufacturing
• The Velcro failing to hold due to a manufacturing defect
• The product losing its elasticity within the first few uses
• A clear printing defect
The following are normal wear and are not covered by the warranty:
• Stretching and loosening from use
• Pilling and thinning of the fabric
• The Velcro's grip weakening over time
• Discoloration caused by sweat, deodorant, or detergent
• Wear and cracking of prints and logos from use and washing
• Shrinkage, loss of shape, and discoloration caused by not following the use and care recommendations
2.7. LIQUID CHALK
(Advanced Liquid Chalk)
Warranty period: Until the expiry date printed on the packaging, valid only for manufacturing defects, provided the product is stored with the cap closed in a cool place.
Examples of covered cases:
• Leakage from the tube or cap
• The product arriving dried out, hardened, or spoiled
• The contents settling and not recovering when shaken
• The cap or applicator not working due to a manufacturing defect
The following are not covered by the warranty:
• The product being used up
• Drying out because the cap was left open
• Storage in a hot environment (inside a car, in direct sunlight)
• The expiry date having passed
• Skin sensitivity or allergic reactions (the ingredient list is on the packaging)
3. COSMETIC WEAR
Scratches, dents, small paint chips, wear of the paint or varnish on the grip areas, and discoloration of the wood that occur with use are a natural result of using the product. These are not manufacturing defects and are not covered by the warranty.
4. GENERAL EXCLUSIONS
The following are excluded from the warranty for all product groups:
• Using the product for purposes other than intended or contrary to the instructions
• Exceeding the stated load capacity
• Dropping, knocking, dragging, or striking the product against hard surfaces
• Storing the product outdoors or in a damp or hot environment
• Not following the use and care recommendations on the product page
• Repairs, modifications, or part replacements made by the user
• Intentional damage
Use and care recommendations for our products can be found in the "Use & Care" section on each product page. Damage resulting from not following these recommendations is not covered by the warranty.
5. HOW DOES THE WARRANTY PROCESS WORK?
1. Send an email to info@barvore.com. In your email, include:
• Your order number,
• The product name and a short description of the issue,
• A close-up photo of the problem area and a general photo of the product,
• Where you use and store the product (indoors, balcony, garage, etc.),
• For liquid chalk, a photo of the lot number on the packaging.
2. Your request will be reviewed and you will receive a response within 3 business days. If the photos are not sufficient for evaluation, you may be asked to send the product for inspection, with shipping paid by BARVORE®.
3. If the product is found to have a manufacturing defect:
• If the issue is with a replaceable part (such as a rubber foot, base, screw, or connector), a new part will be sent,
• The product will be replaced with the same model, or
• If a replacement is not possible, or if you prefer, a refund or price reduction will be offered.
Your statutory rights remain reserved. For accepted warranty claims, shipping costs within Turkey are covered by BARVORE®.
Claims from outside Turkey follow the same process; customs duties and import fees in the destination country are the responsibility of the recipient.
6. RELATIONSHIP TO RETURNS AND EXCHANGES
The warranty covers only manufacturing and material defects. Situations such as not liking the product, a size mismatch, or the product not meeting your expectations are not covered by the warranty; these requests are handled through the return and exchange process within 14 days of delivery.
For detailed information on return and exchange terms, see the Returns & Exchanges page.